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Escalations
Needs a human.
Tickets Roy couldn't resolve on its own.
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Unmatched numbers
Who couldn't be linked.
Numbers that wrote but Roy couldn't match to a reservation. Open one to read the full exchange, then link it to a guest so Roy recognises it next time.
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Knowledge
What Roy knows.
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Regole di Roy
Istruzioni che Roy seguirà con priorità alta. Usa per cambiare tono, divieti, scorciatoie. Impatto immediato (niente re-deploy).
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